Frequently Asked Questions
If you have questions about corn tortillas you have found the treasure chest of answers. We’ve been producing and perfecting tortillas for years. We have travelled the length and breadth of Central America, tasting our way from Panama to Mexico. We also founded the award winning taco truck ‘the little taquero’. If you have any questions you want answered please contact us and we’ll add them to our FAQs to help others.
Can I click and collect?
Yes you can choose to collect your order rather then have it delivered. If it is outside of our shop opening hours we will place your order in our collection box for you to collect.
Can I collect outside of your opening hours?
Yes you can, We have an out of hours parcel collection box for orders collected after we have closed.
When do you produce tortillas?
We produce fresh corn tortillas four times a week. Monday, Wednesday, Thursday and Friday. Monday is open for click and collect only, Wednesday-Friday you can just pop in and buy tortillas and other products during our opening hours.
Can I change my "production date"?
In most cases yes, as long as the cut-off time has not passed for a production date you can change your date by emailing us at email@example.com.
Do I have to order online?
No you don’t. If you would like to come to our shop to buy your tortillas and any other ingredients you are more than welcome to. Check our contact us page for opening hours.
What is the best way to contact you?
We spend most of our time producing tortillas which means sometimes we can’t answer the phone while operating machinery. The best way to contact us is via email or whatsapp.
How do I change/cancel my subscription?
You can make amendments including pausing, changing and cancelling your subscription my visiting your my account page. Your username defaults to the first part of your email address used when placing your initial order.
Why does my postcode not bring up delivery options?
Our tortillas are fresh and therefore have a shorter shelf life than those packed with preservatives. We restrict our delivery radius to areas we are confident couriers can deliver within an acceptable time frame. Unfortunately this does means that some postcodes are restricted such has highlands and islands.
How do you cook your tortillas?
What is the shelf life of your tortillas?
We place a 5 day best before date on our tortillas. This is based on the assumption they spend up to 24 hours ambient in the transit system followed by being stored in the fridge. If you do not refrigerate our tortillas you can expect the tortillas to last as long as other fresh breads (1-2 days).
Can I freeze your tortillas?
Yes. absolutely! Our tortillas freeze brilliantly. Freeze for up to 1 month. The key to enjoying our tortillas from frozen is following our defrosting instructions: Our tortillas are best defrosted slowly in the fridge. Make sure tortillas are kept in their packaging or a plastic bag while defrosting to prevent drying out. Use within 2 days of defrosting.
Do corn tortillas need to be refrigerated?
Yes. If they are fresh tortillas, like ours, they should be kept in the fridge in a zip-lock bag or container to prevent them from drying out.
How long does your shipping take?
For local deliveries in Bristol we tend to use Zedify who deliver same-day. For national deliveries as use DHL Next-Day delivery or Royal Mail Tracked 24 (you can choose). Both are next-day services but are not guaranteed. DHL Operate Monday-Friday. Royal Mail deliver Monday-Sunday. Delivery estimates are given on the cart page. Your order will be dispatched on your ‘production date’ which means you should receive it the next day in most cases.